FAQs
1- What types of products do you sell?
We offer a wide range of products such as electronics, and accessories. Browse our collections to find quality products that suit your needs.
2- Do I need an account to place an order?
No, you can check out as a guest.
3- Are the products in stock?
Yes! Our website is updated in real time to reflect stock availability. If a product is out of stock, you’ll see a notification on the product page.
4- How do I place an order?
To place an order: Browse the product collections and select your desired items.
- Add them to your cart.
- Go to the checkout page.
- Enter your shipping and payment information.
- Confirm your order.
5- Can I edit or cancel my order after placing it?
You can edit or cancel your order but within 24 hours, and as long as it hasn’t been processed for shipping. Contact us immediately at [support@techexperts-store.com] to make changes. Visit refund policy page.
6- How do I know if my order went through?After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive it, check your spam/junk folder or contact us at [support@techexperts-store.com] .
7- Can I save items for later?
Yes! You can add items to your wish list or save them in your cart for future purchases (3 days Max.), but the prices are subject to change.
8- What payment methods do you accept?
We accept the following main payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, and Mada)
- PayPal, and Apple Pay.
9- Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your information. Your data is never shared or stored improperly.
10- Can I pay in installments?
Not applicable at the time been, maybe in the near future.
11- Where do you ship to?
We ship internationally. Some restrictions may apply to certain countries or regions.
12- How long does shipping take?
Shipping typically takes can take up from 10 - 20 working days (visit shipping policy page) from the date of order confirmation. Exact delivery times depend on your location and the shipping method chosen at checkout.
13- What are the shipping costs?
Shipping costs depend on the weight of your order, the destination, and the shipping method. The shipping fee will be calculated at checkout and could be free for some products and destinations.
14- Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email. Use this to track your package on our shipping partner’s website.
15- What if my package is delayed or lost?
If your package is delayed or lost, please contact directly our customer service team at [support@techexperts-store.com]. We’ll work with the shipping carrier to resolve the issue.
16- What is your return policy?
We accept returns within [30 days] of receiving your order. Items must be unused, in their original condition, and include all packaging. For more visit refund policy page.
17- How do I initiate a return?
To start a return, contact us at [support@techexperts-store.com] with your order number and reason for the return. We’ll provide instructions and a return shipping label if applicable. For more visit refund policy page.
18- Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
19- How long does it take to process a refund?
Refunds are typically processed within [10-15 business days] after we’ve received and inspected the returned item. Visit refund policy page.
20- Can I exchange an item?
Yes, exchanges are allowed within [14 days]. Contact us at (support@techexperts-store.com) to arrange the exchange. For more visit refund policy page
21- How can I contact customer support?
You can contact us via:- Email: [support@techexperts-store.com]
- Live Chat: applicable in the web store.
- Our support team is available [Saturday-Thursday, 9AM-8PM].
22- Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, promotions, and updates on new arrivals.
23- How do I leave a review for a product I purchased?
You can leave a review by visiting the product page, scrolling to the "Reviews" section, and clicking "Write a Review."